Operations Administrator
Job Summary
Supporting a 24/7 Network Operations Center, the full-time hybrid Operations Administrator will review active tickets for resolution paths, analyze historical data for trends, and conduct quality reviews to enhance departmental performance in Holland, OH.
Key responsibilities
- Review active tickets to ensure timely and accurate resolution paths are being followed
- Analyze historical ticket data to identify trends and measure departmental performance against expectations
- Conduct quality reviews of reports to provide management with insights on team performance and areas for improvement
Required qualifications
- High School Diploma required; Associate or bachelor's degree in business, IT, or a related field preferred
- 1+ year of experience in operations, NOC, IT support, quality assurance, or a related role
- Experience with ticket review, reporting, or data analysis is a plus
- Basic understanding of NOC operations, ticket workflows, and escalation processes
- Candidates must be legally authorized to work in the United States without current or future employer sponsorship
Complete Job Description
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