Operations Analyst
Job Summary
Driving the analysis of complex contact center operational processes, the full-time Operations Analyst will gather and interpret data to identify improvement opportunities and support the development of strategic business solutions while working remotely within the continental United States.
Key responsibilities
- Gather, analyze, and interpret contact center data to identify risk areas and prepare reports for management
- Support the development and implementation of strategic business solutions through research and analysis of operational processes
- Develop and maintain dashboards to assess operational performance and identify improvement opportunities
Required qualifications
- Bachelor's degree required
- 2 - 4 years of related experience preferred, particularly in a contact center environment
- Experience in collecting, analyzing, and monitoring data
- Ability to prepare financial and quality impact analysis
- Experience in developing training materials and documentation of best practices
Complete Job Description
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