Operations Analyst

Job Summary

Supporting the delivery and continuous improvement of automated workflows, the full-time remote Operations Analyst will monitor operational processes, troubleshoot workflow issues, and partner with cross-functional teams to ensure efficiency and service level targets are met.

Key responsibilities

• Support cross-functional teams responsible for efficient automated workflow processing
• Monitor and maintain highly time-sensitive operational workflows to ensure processing accuracy
• Troubleshoot workflow issues and coordinate resolution with internal stakeholders

Required qualifications

• Experience monitoring operational workflows to ensure accurate movement through automated systems
• Ability to analyze case or document status data and identify processing delays or system issues
• Experience coordinating with technical and operations teams to resolve defects
• Strong Excel and reporting skills, including data cleansing and pivot tables
• Experience gathering business requirements for operational reports and dashboards