Operations Analyst
Job Summary
Joining a dynamic operations team, the full-time Operations Analyst will manage compliance operations, analyze account activity using AI tools, and suggest process improvements while working remotely across Canada and the United States.
Key responsibilities
- Review account activity and make informed decisions using AI-assisted analysis to investigate payment approval requests and flag anomalies
- Identify suspicious activity and implement regulatory requirements while utilizing AI tools to surface anomalies
- Collaborate cross-functionally to balance compliance with user experience and suggest process improvements for efficiency and risk reduction
Required qualifications
- At least 2 years of experience in an operational, compliance, or related role
- Familiarity with AI tools and a willingness to experiment for productivity enhancement
- Strong analytical skills with the ability to identify patterns in complex data
- Ability to communicate clearly and collaborate effectively across teams
- Ownership mindset with a focus on continuous improvement and user impact
Complete Job Description
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