Operations Analyst II

Job Summary

Contributing to a team focused on delivering exceptional customer experiences, the full-time remote Operations Analyst II will manage client tasks and auditing responsibilities related to Payroll, Carrier Files, and Demographic Files while ensuring accuracy and compliance with company policies.

Key responsibilities

• Conduct thorough audits of payroll and demographic files to identify discrepancies and ensure data integrity
• Collaborate with team members to resolve data discrepancies and implement quality control measures for improved accuracy
• Document audit procedures and findings, providing clear communication of results and recommendations to stakeholders

Required qualifications

• 1+ years of relevant work experience, including internships or summer jobs
• B.A. or B.S. degree required, or equivalent relevant work experience
• Proficiency in Excel and other Microsoft Office products
• Strong customer service orientation with the ability to assist others in solving complex problems
• Adaptability to changing priorities and willingness to work overtime as needed