Operations Assistant Manager

Job Summary

To support operational excellence, the fully remote Assistant Manager-Operations will manage overall account performance and financial profits by coaching and developing Senior Supervisors to ensure successful day-to-day operations.

Key responsibilities

• Provide leadership, coaching, and development support to Senior Supervisors
• Review operating statistics to ensure client and organizational goals are met in service quality and timeliness
• Identify and implement process improvements to enhance client satisfaction and company profitability

Required qualifications

• High School Diploma or equivalent required; BA/BS in Business Administration or related field preferred
• 2+ years of experience in customer service, call center, or related field, including 1 year in management
• Experience in the healthcare industry is preferred
• Proficiency with necessary technology, including computers and software applications
• Basic financial analysis skills, such as cost-effectiveness and cost-benefit analysis