Operations Assistant Manager
Job Summary
To enhance account performance and financial profitability, the fully remote Assistant Manager-Operations will manage and develop Sr. Supervisors, ensuring successful day-to-day operations and quality performance.
Key responsibilities
- Provide leadership, coaching, and development support to Sr. Supervisors to meet service quality and timeliness goals
- Review operating statistics to identify areas for process improvement aimed at increasing client satisfaction and company profitability
- Collaborate with Account Management and Workforce Management to optimize staffing and balance client servicing objectives with profitability
Required qualifications
- High School Diploma or equivalent required; BA/BS in Business Administration or related field preferred
- 2+ years of experience in customer service or call center environments, including 1 year in a management role
- Proficiency with relevant technology, including computers and software applications
- Ability to coach, train, and motivate employees while evaluating their performance
- Basic financial analysis skills, including cost-effectiveness and cost-benefit analysis
Complete Job Description
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