Operations Associate Director

Job Summary

Supporting strategic initiatives and operational infrastructure, the full-time Associate Director, Operations will manage project execution, oversee talent activities, and enhance Salesforce capabilities while working onsite in Richmond, VA, or remotely within the continental U.S.

Key Responsibilities

• Oversee onboarding and talent management processes, including recruiting, training, and performance evaluations for Associate staff
• Develop and execute project plans, ensuring coordination and communication across teams to meet strategic milestones
• Support Salesforce enhancements by managing change requests, conducting audits, and providing training and resources for staff utilization

Required Qualifications

• Bachelor's degree
• 5+ years of relevant professional experience
• Strong project management skills with the ability to manage multiple projects simultaneously
• Experience with Salesforce and data reporting
• Proven ability to build relationships and communicate effectively with diverse stakeholders