Operations Case Manager

Job Summary

To support Thrivent's field staff, the full-time remote Operations Case Manager will manage Life and Health new business cases, ensuring accuracy and timeliness while providing a client-centric experience and fostering strong business relationships.

Key responsibilities

• Serve as the primary contact for Life and Health applications, providing expertise and managing case communications
• Handle case lifecycles, ensuring documentation is complete and managing follow-ups for missing information
• Contribute to continuous improvement initiatives by sharing service and process enhancement ideas

Required qualifications

• College degree or equivalent work experience
• 2+ years of experience in the financial services industry, preferably in life and health insurance
• Strong performance history with proven success in a similar role
• Ability to influence without authority and work independently with little direction
• Excellent organizational skills and adaptability in a dynamic environment