Operations Category Manager

Job Summary

Leading a team focused on operational oversight, the full-time remote Operations Category Manager will manage key facilities service categories, monitor service delivery, track KPIs, and drive process improvements to enhance operational efficiency.

Key responsibilities

• Monitor day-to-day operational performance of assigned service categories and ensure compliance with service level expectations
• Manage the escalation process for service issues, coordinating with vendors and site teams to resolve problems effectively
• Define and maintain KPIs for each category, conducting performance reviews and reporting trends to Senior Leadership

Required qualifications

• Minimum of 5-7 years' experience in commercial real estate
• Strong project management skills with the ability to manage multiple projects across different categories and sites
• Demonstrated ability to define, track, and report on KPIs
• Experience leading or managing a team is preferred
• Proficiency in Excel and MS Office; experience with dashboard or reporting tools required