Operations Communications Agent
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Job Summary
To support the Guest Communications team, the part-time Operations Communications Agent will manage guest interactions across a boutique hotel portfolio, ensuring timely and clear communication before, during, and after stays while working remotely.
Key Responsibilities
- Respond to guest messages and inquiries across booking platforms and manage the Roam Hospitality phone line
- Provide clear check-in, stay, and checkout instructions, addressing guest questions and concerns promptly
- Coordinate with onsite vendors and log communications and issues in relevant systems
Required Qualifications
- Previous experience with boutique hotels or hotel management companies
- Strong English communication skills
- Ability to manage multiple tasks and remain calm under pressure
- Flexibility to cover for team members as needed
- Experience with billing and payment processing is preferred
Complete Job Description
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