Operations Consultant

Job Summary

Supporting the successful implementation and ongoing administration of the Benefitfocus eExchange Platform, the full-time Operations Consultant will leverage product expertise to manage client relationships, configure solutions, troubleshoot issues, and facilitate project meetings, with the flexibility to work 100% remotely or in a hybrid office setting.

Key responsibilities

• Enforce and communicate business requirements for health plan partners within their eExchange solutions
• Facilitate project meetings supporting customer implementations, renewals, and ongoing operational initiatives
• Partner directly with customers to troubleshoot, research, and resolve operational and technical issues

Required qualifications

• High School Diploma or GED required; bachelor's degree preferred
• Basic understanding of project implementation methodologies and techniques
• Proficiency with Microsoft Office applications, including Outlook, Excel, Word, and PowerPoint
• Ability to quickly learn proprietary technologies through training and self-directed learning
• 1-2+ years of related professional experience preferred