Operations Coordinator

Job Summary

Working remotely in a full-time hourly capacity, the Operations Coordinator will manage provider dispatch, same-day scheduling support, and optimize routes to ensure efficient healthcare service delivery across the United States.

Key responsibilities

• Validate and manage provider dispatching and scheduling to ensure coverage and operational efficiency
• Monitor scheduling requests and proactively fill gaps due to cancellations or call outs to maximize provider utilization
• Communicate effectively with members and providers regarding appointment changes and scheduling updates

Required qualifications

• High school diploma or equivalent required; associate degree preferred
• Experience in healthcare scheduling, dispatch, logistics, or call center operations preferred
• Familiarity with scheduling platforms and call center technology, including Five9
• Strong organizational skills to manage multiple time-sensitive priorities
• Ability to analyze schedules and provider availability to identify effective scheduling solutions