Operations Coordinator, Litigation Support
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Job Summary
To support a growing litigation technology team, the full-time Operations Coordinator, Litigation Support will triage incoming support tickets, manage client communications, and ensure timely resolution while working remotely.
Key responsibilities
- Triage and route incoming Litigation Support tickets, ensuring prompt resolution and adherence to service level agreements (SLAs)
- Manage phone and Zendesk communications, monitor job milestones, and keep clients informed on order statuses
- Resolve issues cross-functionally and maintain accurate case records while supporting litigation support projects
Required qualifications
- Operational experience in litigation or legal support
- Ability to manage high-volume, deadline-driven workflows
- Comfort with reading and interpreting legal documents such as subpoenas and court filings
- Prior experience in legal support, paralegal work, customer service, or operations coordination
- Availability to work Monday through Friday, 8 am-5 pm or 9 am-6 pm PT
Complete Job Description
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