Operations Director

Job Summary

Managing the day-to-day operations of the inside sales team, the full-time remote Operations Director will oversee team performance, hire and train new representatives, and ensure effective lead management to maximize customer revenue.

Key responsibilities

• Manage team schedules, coverage, and attendance while handling performance issues directly
• Hire, onboard, and coach new sales representatives to enhance productivity and effectiveness
• Track key performance metrics and implement improvements to maintain high standards of lead conversion

Required qualifications

• Experience running an inside sales or appointment-setting team
• Proven track record in coaching sales representatives and managing team performance metrics
• Background in home services or remodeling industries with a focus on booking in-home appointments
• Ability to have difficult conversations and address performance issues effectively
• Strong organizational skills and comfort with ambiguity and rapid change