Operations Manager

Job Summary

Owning the operational performance of an assigned territory, the full-time Operations Manager will ensure exceptional service delivery, build strong relationships with customers and service providers, and drive operational excellence to enhance customer retention and business growth in a remote capacity.

Key responsibilities

• Manage the operational performance of the assigned territory to ensure exceptional service delivery
• Build and maintain strong relationships with customers and service providers
• Analyze performance metrics to identify operational challenges and implement practical solutions

Required qualifications

• Bachelor's degree in Business, Operations Management, or a related field (or equivalent experience)
• 3-7 years of experience in operations, business operations, account management, or a similar role
• Proficiency with Microsoft Excel and business systems such as CRM, ERP, or project management software
• Ability to analyze data and turn insights into action
• Strong problem-solving and decision-making skills