Operations Manager
Job Summary
Leading a team within Customer Success & Operations, the full-time remote Operations Manager will ensure the accurate execution of financial transactions, enforce quality control processes, and act as a bridge between customer insights and product development.
Key responsibilities
- Coach and develop a team while fostering a culture of precision and accountability
- Own quality control processes and manage SLAs to ensure timely and accurate financial transactions
- Identify and lead projects to improve and scale operational processes through automation and innovative approaches
Required qualifications
- 3+ years of people-management experience in a regulated environment, preferably in financial services
- Strong understanding of the transaction lifecycle within a 401(k) or similar financial product
- Experience designing and managing quality control processes and SLAs
- Proven track record of leading operational improvement projects from inception to implementation
- Ability to synthesize customer experience insights for cross-functional teams
Complete Job Description
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