Operations Manager

Job Summary

Leading the Benefit Plan Administration team, the full-time remote Operations Manager will ensure accurate programming of benefit plans, manage team performance, and oversee project execution to meet operational goals and service level agreements.

Key responsibilities

• Manage employee performance through defined metrics, providing coaching and development
• Oversee project management and documentation activities to ensure SLAs are met or exceeded
• Collaborate with internal and external stakeholders to resolve escalated issues and enhance service quality

Required qualifications

• Bachelor's degree in business, healthcare, or related field, or equivalent experience
• 6 years of experience in operations management, pharmacy benefit management, or related fields
• 2 years of leadership experience in a management role
• Proficiency in Microsoft Excel, Word, and business systems for benefit configuration
• Ability to develop and implement process improvements for efficiency and quality