Operations Manager

Job Summary

Overseeing the day-to-day delivery of a major global enterprise account, the full-time Operations Manager will manage a distributed team of Wellbeing Coordinators and contract Health Coaches, ensuring the execution of campaigns and program activities while maintaining quality standards in a remote setting.

Key responsibilities

• Lead the hiring, onboarding, and management of the global team of Wellbeing Coordinators and contract coaches
• Own the delivery standards for events and campaigns, ensuring consistent execution across regions
• Track team capacity and operational decisions, providing data for client reviews and managing relationships with coaching vendors

Required qualifications

• Bachelor's degree from an accredited college or university
• 5+ years of experience in program or service delivery operations, with at least 3 years in direct people management
• Experience leading a distributed team across different regions or time zones
• Proven ability to oversee ongoing client programs with multiple activities and stakeholders
• Experience in building delivery processes and using feedback to improve service quality