Operations Manager
Job Summary
To support a growing business in the background screening industry, the full-time Senior Operations Manager will lead the delivery and activation of client contracts, ensuring timely service delivery and operational efficiency while working remotely.
Key responsibilities
- Own the transition from contract authorization to launch, coordinating implementation and service delivery
- Direct investigations and operations support, ensuring high-quality client outcomes and timely service delivery
- Forecast demand and manage operational costs while improving service capacity and efficiency
Required qualifications
- 7+ years of experience in high-volume service operations with a focus on operational scaling and leadership
- Proven ability to diagnose operational bottlenecks and maintain delivery commitments under changing priorities
- Demonstrated proficiency in using AI tools and operational technology to enhance workflows and service delivery
- Experience managing service quality and compliance in regulated environments
- Strong understanding of operating metrics and financial drivers relevant to service delivery and capacity management
Complete Job Description
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