Operations Manager
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Job Summary
To enhance operational efficiency and compliance, the full-time Operations Manager will oversee daily operations, manage the call center platform TalkDesk, and ensure performance metrics are met while working remotely.
Key responsibilities
- Lead the operational use of TalkDesk, including user setup, troubleshooting, and campaign management
- Own and report on core operational KPIs, ensuring compliance with HIPAA and TCPA standards
- Develop and deliver training for frontline teams on technical systems and call disposition processes
Required qualifications
- Experience administering a contact center platform, preferably TalkDesk
- Demonstrated ownership of call center KPIs such as Average Handle Time (AHT) and occupancy rates
- Familiarity with HIPAA and TCPA compliance requirements
- Experience in workforce planning and campaign scheduling
- Proficient in verbal and written communication in Spanish
Complete Job Description
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