Operations Manager

Job Summary

Serving as the primary operations leader, the full-time Manager on Duty will manage high-priority safety and operational issues, ensuring business continuity while collaborating with local leadership and engineering teams in a remote environment.

Key responsibilities:

• Lead operations teams in addressing safety-driven judgment calls and resolving complex situations under pressure
• Standardize escalation frameworks and decision playbooks to maintain consistency across markets and partners
• Conduct post-incident reviews to capture insights and propose improvements to operational systems and processes

Required qualifications:

• Proven experience in high-pressure operational environments such as network operations, aviation, or emergency response
• Familiarity with workflow management tools and escalation systems
• Mastery in real-time critical thinking and de-escalation techniques
• Exceptional verbal and written communication skills for cross-functional team direction and executive briefings
• Willingness to work rotating shifts, including nights, weekends, and holidays