Operations Manager, Customer Success
Job Summary
Supporting AI development and enhancing Customer Success systems, the full-time Operations Manager, Customer Success will manage day-to-day operations, track KPIs, and drive the adoption of AI tools in a remote setting.
Key responsibilities
- Manage daily operations within Customer Success tools, ensuring alignment with team goals and tracking operational KPIs
- Support the rollout and adoption of AI and automation tools, providing necessary training and documentation to team members
- Map and improve core operational processes, identifying opportunities for automation and AI integration
Required qualifications
- Bachelor's degree in Business Information Systems, Operations Management, Analytics, Computer Science, or a related field
- 5+ years of hands-on experience in Salesforce administration and business systems
- Demonstrated experience administering and improving production Salesforce environments
- Experience delivering automation or AI solutions for business workflows
- Strong troubleshooting skills and experience with system integrations and data management
Complete Job Description
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