Operations Specialist

Job Summary

Working remotely on a full-time basis, the Operations Specialist will monitor urgent communications, manage after-hours calls, and ensure operational accuracy while providing exceptional customer service.

Key responsibilities:

• Monitor and respond to urgent emails and calls during non-business hours, resolving issues and coordinating follow-up with Department Managers
• Build and maintain relationships with clients and vendors, demonstrating professionalism and a proactive approach to solutions
• Process and distribute transcripts accurately, ensuring compliance with company standards and maintaining up-to-date records

Required qualifications:

• Bachelor's degree preferred or a minimum of three years of experience in a customer service-focused environment
• Proficiency in Microsoft Office applications, including Outlook, Word, Excel, and Teams
• Demonstrated analytical thinking and strong problem-solving capabilities
• Ability to learn and apply processes across multiple departments effectively
• Prior remote work experience is strongly preferred