Operations Specialist

Job Summary

As a key liaison for claims support, the full-time Operations Specialist will manage carrier communications, claims data management, and program administration while working fully remote.

Key Responsibilities

• Serve as the primary operational point of contact for carrier representatives and program stakeholders
• Review and ensure accuracy of newly received claims and maintain organized documentation within the claims management system
• Maintain program guidelines and assist in implementing process changes and operational improvements

Required Qualifications

• Experience in insurance, claims administration, underwriting support, or program operations
• Working knowledge of insurance terminology and claims processes
• Proficiency with claims management systems and Microsoft Office applications
• Excellent organizational skills to manage multiple priorities in a high-volume environment
• Strong attention to detail and commitment to data accuracy