Operations Specialist II
Job Summary
Managing escalated orders and complex verifications, the full-time remote Operations Specialist II will oversee high-risk communications, support quality oversight, and provide coaching to frontline Operations Specialists while ensuring compliance and operational consistency.
Key Responsibilities
- Manage escalated orders, complex verifications, and exception cases
- Serve as a point of contact for high-risk or sensitive client and internal communications
- Identify recurring issues or performance trends and escalate findings to Compliance and Operations leadership
Required Qualifications
- 2-4+ years of experience in background screening
- Working knowledge of FCRA, verification processes, and quality standards
- Experience handling escalations, client communications, or complex workflows
- Bachelor's degree preferred or equivalent work experience
- PBSA Certification is a plus
Complete Job Description
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