Operations Standards Manager

Job Summary

Leading the development and implementation of operational processes, the full-time remote Operations Standards Manager will manage SOPs, coordinate change management activities, and partner with cross-functional teams to ensure operational consistency and readiness.

Key responsibilities

• Lead the development, maintenance, and governance of SOPs, ensuring compliance with documentation standards and regulatory requirements
• Coordinate operational impact assessments and readiness activities for business and system changes, facilitating stakeholder alignment
• Partner with IT, Operations, and Training teams to support system enhancements and ensure the consistent adoption of standardized processes

Required qualifications

• 5+ years of experience in operations, business process improvement, or change management
• Bachelor's Degree in Business Administration, Operations Management, Healthcare Administration, or related field
• Prior leadership or supervisory experience
• Demonstrated ability to write high-quality SOPs and workflows for diverse audiences