Operations Supervisor
Job Summary
To ensure operational efficiency and high-quality service, the remote Operations Supervisor will lead call center agents, manage daily operations, and oversee performance management while fostering a motivated team environment.
Key responsibilities
- Lead and develop call center agents by providing coaching, mentoring, and performance feedback
- Monitor key performance indicators (KPIs) and conduct regular performance reviews
- Manage daily operations, including scheduling, resource allocation, and compliance with company policies
Required qualifications
- High school diploma or equivalent; higher education preferred
- Prior experience in call center/customer service and supervisory roles
- Strong leadership and interpersonal skills
- Working knowledge of Microsoft applications and time management platforms
- Analytical abilities to interpret performance metrics and implement improvements
Complete Job Description
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