Operations Supervisor

Job Summary

Overseeing daily operations in a remote environment, the full-time Operations Supervisor will manage call center agents, monitor performance metrics, and ensure high-quality service while fostering team development and operational efficiency.

Key responsibilities

• Lead and supervise call center agents, providing coaching and performance feedback
• Monitor key performance indicators and conduct regular performance reviews
• Handle escalated customer complaints and collaborate with other departments on strategic initiatives

Required qualifications

• High school diploma or equivalent; higher education preferred
• Prior experience in call center or customer service supervisory roles
• Strong leadership and interpersonal skills
• Proficient in Microsoft applications and time management platforms
• Analytical abilities to interpret performance metrics and implement improvements