Operations Supervisor
Job Summary
Supervising a multi-functional team, the full-time Operations Supervisor will manage training, development, and daily operations in client support, claims processing, and customer service while working remotely.
Key responsibilities
- Supervise and direct team members by training, scheduling, and evaluating job performance
- Ensure operational standards are met by contributing to strategic plans and resolving service issues
- Monitor and improve departmental operations through performance analysis and process improvement initiatives
Required qualifications
- High School Diploma or GED
- 3 years of related professional experience with demonstrated leadership skills
- Proficiency in service, claims, or enrollment & billing areas
- Knowledge of call center operations and workflows
- Strong presentation skills and proficiency in Microsoft Office programs
Complete Job Description
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