Operations Supervisor

Job Summary

To ensure the highest level of service for clients, the fully remote Operations Supervisor will coach and develop customer service representatives, manage performance metrics, and facilitate training to meet and exceed client expectations.

Key responsibilities:

• Coach and develop team members to achieve account-specific and organizational performance indicators
• Monitor employee performance using coaching tools and performance dashboards
• Handle escalated customer calls and ensure effective communication of client expectations

Required qualifications:

• High School Diploma or equivalent required; Associate's or Bachelor's degree preferred
• 1-2+ years of credentialing experience
• Minimum of 1 year of supervisory experience
• Proficiency with relevant technology, including computers and software applications
• Ability to drive team efficiency and productivity through effective metric management