Operations Supervisor

Job Summary

To ensure operational efficiency and maintain service quality, the remote Operations Supervisor will manage daily operations, lead a team of call center agents, and handle escalated customer issues while fostering a motivated work environment.

Key responsibilities

• Lead and develop call center agents through coaching, mentoring, and performance feedback
• Monitor key performance indicators (KPIs) and conduct regular performance reviews
• Manage daily operations, including scheduling, resource allocation, and compliance with company policies

Required qualifications

• High school diploma or equivalent; higher education preferred
• Prior experience in call center/customer service and supervisory roles
• Strong leadership and interpersonal skills
• Working knowledge of Microsoft applications and time management platforms
• Analytical abilities to interpret performance metrics and implement improvements