Operations Supervisor

Job Summary

Overseeing the daily activities of the Operations Support Specialist team, the full-time remote Operations Supervisor will drive operational excellence, supervise team performance, and lead program-level projects focused on continuous improvement and service delivery enhancement.

Key responsibilities:

• Supervise daily operational activities to achieve production targets and maintain quality standards
• Provide coaching, training, and feedback to staff to enhance competence and productivity
• Monitor workload distribution and ensure timely completion of operational tasks

Required qualifications:

• Minimum of 5 years of experience in Health Plan Benefits Administration
• 2 years of management experience preferred
• Proven experience in an operations or supervisory role
• HS Diploma required; Bachelor's degree preferred
• Proficiency in Microsoft Office applications, including Word, Excel, and Outlook