Operations Supervisor

Job Summary

To ensure the highest level of service for clients, the fully remote Operations Supervisor will coach and develop customer service representatives, manage performance metrics, and handle escalated customer calls.

Key responsibilities

• Coach and develop team members to achieve account-specific and organizational performance indicators
• Monitor employee performance using coaching tools and performance dashboards based on key performance indicators
• Handle escalated customer calls and ensure compliance with company policies and procedures

Required qualifications

• High School Diploma or equivalent required; Associate's or Bachelor's degree preferred
• 1+ years of experience in customer service or call center roles, including 12 months in a supervisory position
• Experience in the healthcare industry is preferred
• Proficiency with technology, including computers and software applications
• Ability to drive team efficiency and productivity through effective metric management