Operations Supervisor

Job Summary

To enhance team performance and meet organizational goals, the fully remote Operations Supervisor will coach and develop team members, monitor employee performance, and manage escalated customer claims issues.

Key responsibilities:

• Coach and develop team to achieve account-specific and organizational CPIs and KPIs
• Monitor employee performance using coaching tools and performance dashboards
• Handle escalated customer claims issues and ensure high-quality service delivery

Required qualifications:

• High School Diploma or equivalent required; Associates or Bachelor's degree preferred
• 1+ years of experience in customer service or call center, including 12 months in a supervisory role
• Experience in the healthcare industry preferred
• Proficiency with technology, including computers and software applications
• Ability to drive continuous improvement efforts related to call center metrics