Operations Supervisor

Job Summary

Providing direct supervision to processing staff, the full-time Operations Supervisor will manage hiring, training, and performance evaluations while ensuring timely and accurate workflow in a remote setting.

Key responsibilities

• Monitors reports and assigns resources to ensure production and quality effectiveness, making necessary adjustments for process improvement
• Handles administrative issues, escalations, and special projects while maintaining relationships with other departments to enhance customer satisfaction
• Collects and analyzes operational data to identify efficiency improvements and responds to customer inquiries

Required qualifications

• Bachelor's Degree in a related field or equivalent work experience
• 2+ years of direct supervisory experience, including hiring and firing authority for a minimum of ten associates
• 2+ years of experience in healthcare (government healthcare delivery preferred) or a production environment
• Experience with Excel and Omni Flow is highly preferred
• Previous lead or people leader experience is preferred