Operations Supervisor
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Job Summary
To ensure the highest level of service for clients, the fully remote Operations Supervisor will coach and develop customer service representatives while managing performance to meet and exceed client expectations.
Key responsibilities
- Coach and develop team members to achieve account-specific and organizational performance indicators
- Monitor employee performance using coaching tools and performance dashboards
- Handle escalated customer calls and ensure the delivery of high-quality service to internal and external customers
Required qualifications
- High School Diploma or equivalent required; Associate's or Bachelor's degree preferred
- Minimum of 1 year of experience in customer service or call center roles, including 12 months in a supervisory capacity
- Experience in the healthcare industry is preferred
- Proficiency with technology, including computers and software applications
- Ability to drive team efficiency and productivity through effective metric management
Complete Job Description
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