Operations Supervisor
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Job Summary
Providing direct supervision to entry and processing staff, the full-time Operations Supervisor will manage workflow, ensure timely processing, and develop policies to improve efficiencies in a remote setting.
Key responsibilities
- Monitor reports and assign resources to ensure production effectiveness and quality standards
- Respond to customer inquiries, track issues, and recommend process improvements
- Handle administrative issues, escalations, and special projects to meet departmental goals
Required qualifications
- Bachelor's Degree in a related field or equivalent work experience
- 2+ years of direct supervisory experience with hiring and firing authority for a minimum of ten associates
- 2+ years of experience in healthcare or a production environment
- Experience in Insurance Verification, Major Medical Benefits, and Durable Medical Equipment (DME) preferred
- May require US citizenship and current security clearance
Complete Job Description
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