Operations Support Manager

Job Summary

To lead operational functions for the Operations Team, the full-time Operations Support Manager will manage personnel actions, oversee process improvements, and collaborate with various departments while working remotely with an in-person onboarding requirement.

Key responsibilities

• Manages personnel actions including hiring, training, and performance evaluations for direct reports
• Implements and maintains operational controls to ensure security and confidentiality of client information
• Regularly reviews service quality and addresses escalated issues while providing updates to department leadership

Required qualifications

• Bachelor's degree in business management or a related field preferred
• 7+ years of experience in operations management, account management, or related fields
• Minimum of 1 year of team leadership experience
• Strong understanding of consumer-directed benefits and the regulatory environment
• Proficient in document processing technologies and data management