Operations Support Representative

Job Summary

To support account creation and maintenance processes, the remote Operations Support Representative (OSR) will perform data entry, troubleshoot customer account issues, and ensure documentation compliance while working in a collaborative team environment on a W2 contract basis.

Key responsibilities

• Perform accurate data entry for account creation, modifications, and maintenance
• Research and troubleshoot customer account issues, escalating when necessary
• Maintain productivity standards while delivering complete and error-free work

Required qualifications

• Preferably a 4-year degree in Computer Science, Business Administration, or a related field (2-year degrees and equivalent work experience considered)
• Familiarity with Microsoft Office Suite and database applications
• Experience in administrative or customer service roles with a focus on accuracy
• A service-oriented mindset and ability to thrive in a collaborative environment
• Proven ability to follow procedures and adapt to process improvements