Operations Support Specialist

Job Summary

Joining a dynamic team on a remote contract basis, the part-time Operations Support Specialist will support day-to-day operational functions, manage customer communications, and handle loan servicing activities while working 16 to 24 hours per week.

Key responsibilities:

• Process borrower disbursements through the payment platform, ensuring accuracy and compliance
• Manage and respond to inbound inquiries from borrowers regarding loan applications and account status
• Collaborate with the Sales team to address application-related questions and support customers throughout the loan application process

Required qualifications:

• 3+ years of experience in Operations Support, Loan Operations, or similar roles
• Experience managing customer inquiries in a high-volume administrative environment
• Strong attention to detail with the ability to follow multi-step processes accurately
• Comfortable learning new systems and processes quickly
• Experience working remotely and independently