Operations Support Specialist
Job Summary
Working remotely in a full-time capacity, the Operations Support Specialist will triage network security issues, provide timely support for lower-tier incidents, and troubleshoot customer problems related to network monitoring services and cybersecurity products.
Key responsibilities
- Triage issues related to network security device monitoring and provide timely responses
- Act as a liaison between third-party vendors and customers to troubleshoot technical problems and coordinate device maintenance
- Assist internal teams in replicating issues, testing fixes, and quality assurance of new products
Required qualifications
- Bachelor's Degree in Computer Science or related field
- 4+ years' experience as a Security or Network Administrator, or equivalent knowledge
- Working knowledge of various security methodologies and technical security solutions
- Strong knowledge of TCP/IP protocols and network analysis applications
- Experience troubleshooting applications in Windows, Mac, and Linux environments
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 41,560 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
Wikipedia Wikipedia URL
BBB URL BBB URL
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
