Operations Support Specialist

Job Summary

Supporting operational teams in a hybrid capacity, the full-time Operations Support Specialist will assist with day-to-day operational needs, monitor trends, troubleshoot issues, and manage documentation and communications within the department.

Key responsibilities

• Serve as a subject matter expert, addressing escalated service issues and managing contracted partner relationships
• Lead small to mid-size initiatives, conduct audits for compliance, and gather data to identify trends and improve performance
• Facilitate communication within the department and promote process changes to enhance customer experience

Required qualifications

• High School Diploma or equivalent work experience
• Four to five years of related professional experience
• Demonstrated analytical and effective problem-solving skills
• Intermediate technical skills, including proficiency in MS Word, Excel, and collaboration tools
• Preferred experience with Annuity Products and understanding of business processing and policy administration