Operations Support Specialist
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Job Summary
Providing guidance and support to junior staff, the full-time Operations Support Specialist will assist with audit inquiries, conduct training, and recommend process improvements while working remotely.
Key responsibilities:
- Guide and support junior staff through formal observations and mentoring
- Assist in reviewing errors and handling complex work assignments for internal and outsourced teams
- Participate in the development of training resources and monitor Service Level Agreements to ensure quality and productivity goals are met
Required qualifications:
- High School Diploma/GED required
- 5 years of experience in health insurance operations, preferably in a related role
- Knowledge of current industry trends and best practices in healthcare
- Experience with claims processing
- Strong PC skills and organizational abilities
Complete Job Description
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