Operations Technology Specialist
Job Summary
Providing first-line operations and client technology support, the full-time remote Operations Technology Specialist will collaborate with teams to monitor and resolve technology support cases while assisting virtual employees with troubleshooting issues.
Key responsibilities
- Monitor and resolve technology support cases while following established processes and best practices
- Partner with internal and external technology teams to perform root cause analyses and escalate cases as necessary
- Communicate effectively with virtual employees to discuss procedures and common solutions
Required qualifications
- Extensive experience in the travel industry
- Experience with Sabre GDS and online booking tools (OBTs)
- Strong understanding of travel management operations, including ticketing and service delivery
- Proven analytical and troubleshooting skills with the ability to identify root causes
- Excellent organizational skills and ability to manage multiple priorities
Complete Job Description
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