Operations Training Manager

Job Summary

Leading the onboarding and training of claims professionals, the full-time Operations Training Manager will ensure alignment with client-specific guidelines and operational readiness while working remotely.

Key responsibilities

• Lead onboarding and training of claims professionals on client-specific guidelines and claims handling procedures
• Develop and maintain a trained bench of claims professionals for complex assignments based on operational needs
• Provide coaching and feedback to enhance technical claims capabilities and facilitate successful transitions into production teams

Required qualifications

• Bachelor's degree or equivalent experience preferred
• Minimum of five years of experience in claims handling or related insurance industry functions
• Previous experience training or coaching claims professionals
• Strong technical claims knowledge, including familiarity with client guidelines and quality standards
• Experience supporting catastrophe operations or high-volume claims environments preferred