Ophthalmology Customer Enablement Director

Job Summary

Ensuring exceptional customer experiences, the full-time remote Associate Director, Customer Enablement (Ophthalmology) will manage the transition from commercial selection to operational delivery, coordinating stakeholder commitments and establishing repeatable processes.

Key responsibilities

• Confirm customer objectives and manage expectations during study mobilisation
• Lead structured transitions for awarded studies, documenting scope, deliverables, and timelines
• Coordinate cross-functional stakeholders to translate commitments into executable start-up plans

Required qualifications

• Bachelor's degree in a relevant discipline or equivalent professional experience; typically 10+ years of relevant experience
• Experience in customer onboarding, clinical trial operations, or project management
• Strong project management skills with knowledge of project lifecycles and process improvement
• Understanding of clinical trial delivery and study start-up; ophthalmology experience is advantageous
• People leadership or team-building experience preferred