Oracle CX Cloud Consultant

Job Summary

To drive the migration of service operations from Oracle EBS CRM to Oracle Cloud CX, the remote Oracle CX Cloud Functional Consultant will lead discovery workshops, manage functional solution delivery, and conduct fit-gap analysis while requiring occasional travel to Boston, MA.

Key Responsibilities

• Lead discovery workshops, requirements gathering, and solution design for Field Service and Depot Repair operations
• Own functional solution delivery for the migration from Oracle EBS CRM to Oracle Cloud CX, including fit-gap analysis
• Design end-to-end Field Service and Depot Repair processes, ensuring alignment with business requirements and cloud capabilities

Required Qualifications

• Proven hands-on implementation experience with Oracle Cloud CX and Oracle Field Service, focusing on Field Service and Depot Repair processes
• Demonstrated experience leading full implementation lifecycles, including design, configuration, and testing phases
• Strong experience in preparing functional documentation and conducting fit-gap analysis
• Ability to translate complex business requirements into practical cloud solutions
• Experience defining integrations and leading functional aspects of custom application development