Order Management Specialist
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Job Summary
As an integral member of the Finance team, the full-time remote Order Management Specialist I will manage the verification and execution of the Quote to Cash workflow, ensuring accurate order creation, fulfillment, and invoicing while prioritizing requests and maintaining compliance within the CRM.
Key responsibilities
- Validate approved quotes against supporting documentation and trigger order creation
- Manage a queue of requests with urgency and provide excellent customer service
- Audit data within the CRM system and troubleshoot fulfillment errors within SLAs
Required qualifications
- Minimum of 1 year in a detail-oriented environment
- Minimum of 1 year of customer service experience
- Associate's Degree or equivalent experience
- Experience with Salesforce or an alternative CRM platform (preferred)
- Order Management Specialist experience (preferred)
Complete Job Description
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