Oregon Licensed Customer Service Rep

Job Summary

Providing effective customer service for all internal and external calls, the full-time Oregon Licensed Customer Service Representative will assist customers with account inquiries, troubleshoot technical issues, and manage high call volumes in a remote work environment.

Key responsibilities

• Provide general customer service information and assist customers with account inquiries via phone and live chat
• Troubleshoot password and basic technical/app inquiries while researching customer discrepancies
• Deliver details on special events, promotions, and wagering information to customers

Required qualifications

• High School Diploma or Technical Certification
• Minimum three (3) years of experience in a call center or customer service position
• Flexibility to work weekends, holidays, or other shifts
• Strong computer skills, including Microsoft and basic internet navigation
• Ability to handle high call volumes with excellent phone etiquette